Shipping Policy

At Aifex, we are committed to delivering your orders quickly and efficiently. Below are the details of our standard shipping policy to ensure a smooth shopping experience.We currently offer free shipping to the USA, UK & CA only.

Shipping Time & Processing

• Processing Time: Orders are processed within 1–3 business days.
  
• Delivery Time: Estimated shipping time is 7–10 business days.
  
• Order Cutoff Time: 5:00 PM  – Orders placed after this time will be processed the next business day.
• Fast & Free Shipping: We provide FREE standard shipping on all orders—no extra charges!

Refund policy

At Aifex, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return and refund policy to ensure a hassle-free shopping experience.

Eligibility for Returns

You may return an item within 30 days of receiving it, provided that:

• The item is unused, unworn, and in its original packaging.
  
• All tags, labels, and accessories are intact.
  
• The item is not damaged due to misuse or improper care.
  
• The return request is made within the 30-day period from the delivery date.

Non-Returnable Items:

• Skincare products (for hygiene reasons).
• Gift cards, promotional items, or sale items.
• Personalized or custom-made products.

To keep your Aifex apparel looking fresh, feeling soft, and lasting long, please follow the care guidelines below. Our two-piece tracksuits, T-shirt and shorts pajama sets are crafted with quality materials that are easy to maintain with a little love and care.

General Care Tips

• Always read the care label on each garment before washing.
• Wash similar colors together to avoid color transfer.
• Turn garments inside out before washing to protect prints and fabric texture.

Washing Instructions

• Machine wash cold with like colors.
• Use gentle or delicate cycle.
• Mild detergent recommended.
• Do not bleach.
• Do not dry clean.

Drying Instructions

• Tumble dry low or hang to dry for best results.
• Avoid high heat to prevent shrinkage and preserve fabric quality.
• Remove promptly from the dryer to minimize wrinkles.

Ironing

• Use a low heat setting if ironing is necessary.
• Iron the garment inside out to protect any prints or logos.
• Avoid ironing directly on printed or decorated areas.

Storage Tips

• Store in a cool, dry place.
• Fold neatly to prevent creases.
• Avoid hanging heavy tracksuits for long periods to prevent shoulder stretching—fold instead.

Extra Tips

• Wash new items before first wear for comfort and cleanliness.
• Spot clean small stains quickly to avoid deep setting.
• Rotate wear to reduce stress on fabric and extend lifespan.

If you have any questions about garment care, feel free to contact our customer support team at support@aifex.shop — we’re happy to help!